Frequently Asked Questions
General Shopping & Orders
Simply add your favorite items to cart and follow the checkout steps, it's quick and secure.
If your order hasn’t shipped yet, reach out to us and we’ll do our best to help.
Once your order ships, you’ll receive a tracking link via email.
Shipping & Delivery
We currently ship to select regions worldwide. You’ll see available options at checkout.
Shipping times vary by location and method. Estimated delivery dates are shown at checkout.
Rates depend on your location and order size. All details are visible before payment.
We offer expedited shipping in select areas. Same-day delivery is not available at this time.
Contact us and we’ll work with the carrier to resolve it quickly.
Payments & Pricing
We accept major credit cards and other secure payment options.
Yes, our site uses encrypted technology to protect your data.
Yes, we offer occasional promotions. Sign up for updates.
Local taxes are calculated at checkout. Duties may apply for international orders.
Returns & Exchanges
See our return policy for more information on returns.
Email us with your order number and we’ll guide you through the process.
Sale items are final unless damaged or defective.
Refunds are processed within 5–7 business days after we receive your return.
Product Details & Sustainability
We offer thoughtfully crafted candles, home fragrances, and body care inspired by scent profiles.
We prioritize natural ingredients, ethical sourcing, and recyclable packaging. For everything that nature cannot provide, we use safe alternatives.
Yes, our products are never tested on animals.
Keep candles away from drafts, trim wicks before lighting, and store products in a cool, dry place.
Candles & Fragrance-Specific
Burn time varies by size, typically between 25 and 60 hours.
Explore our scent descriptions or reach out for personalized suggestions.
Yes, we use Coco-soy wax blends for a clean and even burn.
We occasionally offer limited-edition or bespoke collections. Stay tuned via our website.
Wholesale & Bulk Orders
Yes, we welcome wholesale inquiries. Please contact us for details.
Please contact us for details.
Contact & Support
Email us anytime or use the contact form on our site, we’re here to help.
We respond Monday to Friday, typically within 24 hours.
You can leave a review on the product page or share your thoughts via email.